If you have questions, we have answers

Services for Student Success

Welcome Centre

Building 300, room 300B
Phone:  250-753-3245, Ext. 4611  |  Toll-free: 1-888-920-2221
Email:  info@viu.ca
Hours:  Monday – Friday; by phone / in person 8:30am – 4pm
Website: viu.ca 

Campus Visit

Register for a campus visit
For groups of 10 or more please email campustour@viu.ca
(no weekend tours; must be booked in advance)


Building 200, 3rd floor
Phone:  250-740-6400
Email:  info@viu.ca
Hours:  Monday – Friday, 8:30 am – 3:30 pm
Website:  Apply to VIU

Applications from new and current students who wish to change their program of study are received and reviewed by the Admissions Department.


Building 200, 3rd floor
Phone:  250-740-6400
Email:  registration@viu.ca
Hours:  Monday – Friday, 8:30 am – 3:30 pm
Website: VIU Registration
See also: VIU Registration Tutorial

This office handles registration, fee assessments, produces transcripts and tax forms.  
We answer questions regarding fees, your academic record, adding or dropping classes.

Financial Aid and Awards

Building 200, room 205
Phone:  250-740-6423  |  Fax:  250-740-6229
Email:  financialaidinfo@viu.ca
Hours:  Monday – Friday, 9 am – 3:30 pm
Website:  VIU Financial Aid and Awards

We provide information about financial assistance for government student loans, grants, institutional scholarships, bursaries, and awards.

Campus Store

Building 305, Library
Phone:  250-740-6200  |  Toll-free 1-866-965-2665
Fax:  250-740-6460
Email:  campus-store@viu.ca
Hours:  Monday – Friday, 9 am – 4:30 pm
Extended hours:  September and January, closed statuary holidays
Website: VIU Campus Store

Get new and used textbooks, art supplies, stationery, clothing and gifts here.  Used textbook “buyback” is every Friday, 10 am – 3 pm.


Building 305
Phone:  250-740-6330
Email:  library@viu.ca
Twitter: @VIUlibrary
Website: VIU Library
See also: VIU Library Hours
See also: VIU New Student Guide

Student ID Cards

Your Student ID card functions as your Library cardStudent Value Meal Plan or Dining Dollars card, to receive a discounted bus pass, access the Gymnasium and for printing. You can get your Student ID card during normal Library hours on a drop in basis up to 30 minutes prior to closing time. Bring two pieces of ID and your student number.

Research Help

Need help getting started with your research?  Feeling overwhelmed by information?  Want an automatically-generated bibliography?  We can help you start and organize your research.  Drop by the reference desk or email reference@viu.ca to get help or set up a private individual or group appointment with a librarian.  We also offer drop-in classes on a variety of topics.

Website: VIU Library Research Help


The library has physical and e-books, CDs, DVDs, equipment and much more for loan.  Checking out resources is free with a valid student card.

Information and Help Where and When You Need It

Access online articles, books, videos, and research help from on or off-campus. For off-campus access, stop by the library service desk or sign up for a VIU Library PIN.

Study Space

The library has a variety of study spaces: silent study, quiet areas, social areas, computers in the Learning 
Commons, media editing computer stations (book online), accessibility stations (book online) and private group rooms (book online).

Information Technology Services (IT Helpdesk)

Building 305, Library Commons
Phone:  250-740-6300
Email:  ithelp@viu.ca
Hours:  Monday – Friday,  8 am – 4:30 pm
Website: VIU Technology

The IT Helpdesk can help you with any issues or questions you have about Technology on campus.  On our website you will find information on computer accounts, campus computer labs, printing, wireless networking, audio and video editing, multimedia computing, and technology. You’ll also find step-by-step guides, online tutorials, and tips on keeping your files safe, accessible and backed up.

Student Affairs


Building 200, 3rd floor
Phone:  250-740-6410  |  Toll-free: 1-888-920-2221, Ext.6410
Email:  advising@viu.ca
Hours: Advising Centre Hours
Website:  VIU Advising

We are your partners in learning.  Connect early and often.

All current students and anyone considering post-secondary education can see an Advisor.  Explore options, develop educational plans, problem solve and clarify next steps toward achieving educational goals.  Advisors also link students with on and off-campus supports for academic success.


Building 200, 3rd floor
Phone:  250-740-6416
Hours: Monday – Friday, 8:30 am – 4 pm (call for appointments and drop in hours)
Website:  VIU Counselling

Students may encounter a range of changes and challenges while attending VIU.  Counselling is a free service where you can talk about personal, career or educational concerns with a trained professional in a private and confidential setting.

Disability Access Services

Building 200, 2nd floor, Rroom 214
Phone:  250-740-6446  |  Fax:  250-740-6615
Email:  disabilityservices@viu.ca
Hours:  Monday, Thursday, Friday, 9 am – 3:30 pm; Tuesday, 9 am - 6:30 pm; Wednesday, 10 am – 3:30 pm; closed for lunch, 12  – 1 pm
Website:  VIU Disability Access Services

Support is available for students with documented disabilities (temporary or permanent) that affect their ability to succeed academically.

Services for Aboriginal Students: Shq’apthut -  A Gathering Place

Building 170
Phone:  250-740-6510  |  Toll-free: 1-888-920-2221, Ext. 6510
Fax:     250-740-6385
Email:  sas@viu.ca

Information, support and referrals are provided to assist Indigenous students in their academic endeavours.

International Student Support


Building 255, main reception
Phone:  250-740-6315  |  Fax:  250-740-6471
Email:  WorldViu@viu.ca
Hours:  Monday – Friday, 8 am – 4 pm
Website:  WorldVIU
Apply:  VIU International Admissions

International students can acquire information on programs, academic and community support, orientation, recreation, social and cross-cultural opportunities as well as other types of assistance while living in Canada.

International Education Activities available for all VIU Students

International Education in Building 255 at Vancouver Island University sponsors many activities and events open for all VIU students including day trips, social events and volunteer opportunities.

For more information visit the communication boards in Building 255 reception area or visit the website at wVIU International Student Life and Activities

Education Abroad

Building 255, room 254
Phone:  250-740-6312  |  Fax:  250-740-6472
Email:  EducationAbroad@viu.ca
Hours:  Monday – Friday, 8 am – 4 pm
Website:  VIU Education Abroad

Australia, France, Japan, Italy … want to travel and earn credits at the same time?  Let VIU Education Abroad show you how you can do both!

Academic Assistance

Academic and Career Preparation (ACP)

ACP provides pre-requisite courses for many VIU programs.
Building 205, main reception
Phone:  250-740-6425  |  Fax:  250-740-6486
Email:  acp@viu.ca
Hours:  Monday – Thursday, 8:30 am – 3:30 pm; Friday, 8:30 am – 12 pm
Website:  VIU Academic and Career Preparation (ACP)

Adult Basic Education (ABE) & Literacy Learning Centre

Building 205, room 223
Phone:  250-740-6425
Email:   acp@viu.ca
Hours:  Hours vary from semester to semester; please phone the number provided for current hours.
Free Info Session:  Mondays at 2:30 pm, building 205, room 204
Website:  VIU Adult Basic Education (ABE)

The ABE Learning Centre assists students who are enrolled in ABE and Literacy courses and others who require support for entrance to VIU.  We also offer the use of study materials and help prepare students who are required to write an assessment for either ABE or VIU programs.

Math Learning Centre

Building 360, room 303
Phone:  250-753-3245, Ext. 2311
Email:  Patrick.Ng@viu.ca
Hours:  September – April;  Monday – Friday, 9 am – 4 pm
Website: VIU Math Learning Centre

The Math Centre is a free service staffed by qualified student tutors who will assist you with math related problems.

Student Success Coaching

Building 250, Room 320B
Phone:  250-753-3245, Ext. 2682
Email:  sharon.kelly@viu.ca
Book an appointment
Website: VIU Student Success Coaching

The Success Coach collaborates with students who want to be successful, discover insights and take actions towards their desired future.

  • Be intentional about making empowering, conscious choices that truly reflect and support your needs/desires/goals in life.
  • Create and follow through on action planning steps/activities generated as a result of each coaching session.

Writing Centre

Building 305, Library – 4th floor, room 474
Phone:  250-753-3245, ext. 2115
Email:  John.Hill@viu.ca
Hours:  Monday, 9 am – 4 pm;  Tuesday, Thursday, 9 am – 4:30 pm; Wednesday, 9 am – 5 pm;  Friday, 10 am – 3 pm
Drop In Appointments: Monday - Friday 11 am - 1 pm
Website: VIU Writing Centre

For free assistance with all of your writing assignments, you are invited to consult with knowledgeable and friendly faculty tutors in the Writing Centre.  We also offer workshops covering topics such as reading difficult material, understanding grammar, punctuation, and writing a research essay.

Campus Career Centre

Building 310, Room 109
Phone:  250-740-6420  |  Fax:  250-740-6485
Email:  career@viu.ca
Hours:  Monday – Friday, 8 am – 4 pm
Website: VIU Campus Career Centre

Looking for help or information on internship programs, co-ops, employment, workshops, job search, interview skills, career planning, portfolio development, on-campus employment programs and job postings!  Come see our friendly staff for individual coaching support.

Beyond Books

Gym: Mariner Athletics & Campus Recreation

Building 190
Phone:  250-740-6418
Email:  gym@viu.ca
Weight Room Hours: Monday – Friday, 6:30 am – 10:30 pm; Saturday/Sunday 10 am - 6 pm
Website:  VIU Recreation
See also: VIU Mariner Athletics

Why not get involved? Campus Recreation offers a wide variety of activities to enhance your university experience.  Just take your pick from Intramural sports in both league and tournament formats to fitness and dance classes and a huge range of guided outdoor experiences for all skill levels.  There’s something for everyone!

Student gym memberships are FREE with a valid student identification card and this allows you access to the weight room and gymnasium floor.

Rather watch than play?  Come cheer on your VIU Mariners in badminton, basketball, golf, soccer and volleyball.  “Be Active, Be Healthy, Be Involved … Be VIU”.  One of our friendly staff members will be waiting to help you!

Cafeteria & Discovery Room

Building 300: Upper (Main) Cafeteria
Phone:  250-740-6136
Hours: Monday to Friday 7:30 am to 7:30 pm (Closed Statutory Holidays) 
          Breakfast available from 7:30 am
          Daily Food Service Express Lunch 11:15 am - 1:30 pm
          Panini Grill 11 am - 2 pm
          Dinner Service 4 pm - 7:30 pm

BBQ Thursdays are back - weather permitting until the Fall 11:30 am to 1:30 pm.

Building 185: Lower Cafeteria
Phone: 250-740-6136
Hours: Monday to Friday (closed statutory holidays) 7:30 am - 2 pm 
           Daily Breakfast Buffet with Eggs to Order 7:30am - 9:30 am
           Daily Food Service Express Lunch 11:30 am - 1 pm
           Open Saturdays starting September 10, 10 am - 2 pm (limited menu)

Building 300, Discovery Room Fine Dining
Phone: 250-740-6338 (Please call to make reservations)
September-June (Closed July & August)
Lunch:  Tuesday-Friday 11:30 am - 1 pm Dinner:  Thursdays & Fridays 5:30 pm - 7 pm
Facebook: VIU Foodservices on Facebook
Website: VIU Food Services

VIU Students’ Union

Building 193
Phone:  250-754-8866
Email:  info@viusu.ca
Hours:  Monday – Friday, 9 am – 4 pm
Website: VIU Students' Union

The VIU Students’ Union exists to provide service, represent students and advocate on their behalf, and to enhance campus life.

Students’ Union events promote social interactions among the student body and provide inexpensive options for extra-curricular activities.  Services of the Students’ Union are run by students, for students, and are designed to provide members of the student body significant savings on a range of items, from textbooks to bus passes.  Advocacy work of the Students’ Union ranges from holding large, public campaigns to make education more affordable to helping individual students with grade appeals.  Fees collected by the Students’ Union also cover funding to campus clubs, the student newspaper (the Navigator) and the student radio station (CHLY 101.7).

Students’ Union Clubs

The Students’ Union sponsors a range of clubs covering a variety of topics including political activism, academic engagement, social networking and professional development. To find out more about clubs you can participate in, or to start your own club, contact the Students’ Union office or visit VIU Students' Union Campus Clubs.

Office of the Student Advocate

When students encounter a concern with a course, program or rule of the University, they can approach the Students’ Union’s Student Advocate for assistance. The Student Advocate assists students navigate the university’s policies and rules and helps students file formal or informal appeals. Though the Students’ Union does not directly represent students in university proceedings, the Student Advocate will attend meetings with students and ensure that students are armed with the necessary information needed to represent themselves. Contact the Student Advocate at advocate@viusu.ca, or visit the Students’ Union Office to make an appointment.

Students’ Union Pub

The Students’ Union operates a full service food and beverage operation from the lower floor of the Students’ Union Building.

Building 193
Phone:  250-716-9211
Email:  lounge@viusu.ca
Hours:  Monday – Wednesday, Friday 11:30 am – 7:30 pm; Thursday 11:30 am – 12:00 am
Website: VIU Students' Union Pub

Discounted Books and Bus Passes

Visit the Students’ Union office to access university rate bus passes and tickets, which are exclusively sold by the Students’ Union. Savings on university rate passes can amount to nearly 30% off the regular adult price. The Students’ Union office also hosts a year-round used book service that allows students to buy and sell used textbooks.

Diversity, Equity and Human Rights Advisor

Building 200, room 223
Phone:  250-740-6430
Email:  humanrights@viu.ca
Hours:  Monday – Thursday, 8 am – 4 pm;  call for extended hours
Website: VIU Diversity, Equity and Human Rights

The Diversity, Equity and Human Rights Advisor addresses concerns related to discrimination or harassment on campus or between campus members.  For assistance resolving your concern, contact the Diversity, Equity and Human Rights Advisor.

Health and Safety Services

Building 360, room 112
Phone:  250-740-6283  |  Fax:  250-740-6222
Email:  safety@viu.ca
Website: VIU Health and Safety

Student Health Clinic

Building 200 - 3rd Floor next to Advising
Phone: 250-740-6620
Email: behealthy@viu.ca
Hours: Monday - Thursday 9 am - 3:30 pm (last appointment is 3 pm); 
           Tuesday evenings open until 7 pm - appointments required & last appointment is 6 pm; 
           Fridays open until 12 pm (last appointment is 11:30 am).
Website: VIU Student Health Clinic

Changes may occur without prior notice. Call for appointments

Please note we are not a walk in clinic.

 The VIU Student Health Clinic is a Primary Health Care Clinic run by Nurse Practitioners who provide comprehensive clinical care including the diagnosis and management of disease/illness, prescribing medications, ordering/interpreting laboratory/diagnostic tests, and initiating referrals to specialists.

Student Health 101

An interactive monthly health and wellness on-line magazine for students of VIU. Connect, win prizes, learn lots. Sign up at Register to receive Student Health 101's monthly newsletter.

Nanaimo Campus Emergencies

Nanaimo campus Drop-in First Aid stations:  Gymnasium, building 190, at the front reception desk / Security Office, building 315

To summon first aid, emergency medical services or to request a Safe Walk on the Nanaimo Campus Safe Walk Program:  Dial 6600 (internal campus phone) or call 250-740-6600 (from cell phone)

Non-emergency after-hours phone:  250-753-3812
Use an Emergency Call Box (map of locations): VIU Assistance Phones Map
Website: VIU Emergency


Building 315, Room 110 – end of the building
Phone:  250-740-6512
Email:  viuparking@westpark.com
Hours:  Monday – Friday, 8:30 am – 3 pm
Website: VIU Parking

Paid Parking:  Pay parking is in effect 12 months of the year, 8 am - 8 pm, Monday through Saturday, excluding holidays, at ALL parking lots on Campus.


Building 315, room 110 – end of the building
Phone: 250-740-6512
To report a non-emergency during the business day: 250-740-6500 or Ext. 6512
Hours: Monday – Friday, 8:30 am – 3 pm
After hours: 250-753-3812 (weekends, evenings, or holidays)
Campus Safe Walk Program: Dial 6600 (internal campus phone) or non-emergency after hours 250-753-3812
Map of emergency phone call boxes: VIU Assistance Phones Map
Email: viuparking@westpark.com
Website: VIU Security